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BrewTech Labs, Inc.
Automated Brewing Solutions

8704 Beechwood Drive   Novelty, Ohio 44072
440.678.5675
440.678.5655 fax

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Support

 

 

 

BrewTech Labs, Inc. Support

Standard Service Support consists of the following:

 ·        Upon installation, BrewTech Labs, Inc. will evaluate the system and test it to our satisfaction. 

·        System training and first customer brew will be done as described above.  This process is begun on the first brew day, and completed during filtration and carbonation.  User documentation will be given to all participants. 

·        For a period of 30 days after successful training, BrewTech Labs, Inc. will be available for 24 hour on site service.  (Pager service with 1 hour call-back guarantee) Extended service agreements are available. 

·        For a period of 1 year BrewTech Labs, Inc. will support and replace all electronic control elements that are deemed to have failed during normal usage.  During this period, free software upgrades and monthly system audits are also included.  (System Audits include general system review and instrument calibrations) Extended service agreements are available. 

·        For a period of 2 year BrewTech Labs, Inc. will support and replace all mechanical control elements that are deemed to have failed during normal usage.  (This does not include expendables such as clamp gaskets)

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